Refunds & Return Policy

Refunds and Returns Policy for FPointDigital.com
Effective Date: December 2, 2024

At Blue Light Glasses, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, this policy explains how to return items and request a refund. Please read it carefully to understand our processes, conditions, and timeframes.

For any questions or assistance, you can contact us at:

  • Email: boffor@gmail.com
  • Address: Kuchigoro, by NEPA Office, Airport Road, Abuja, Nigeria

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused and in its original condition.
  • The product must be returned in its original packaging, including all accessories, manuals, and tags.
  • The return must be initiated within 30 days of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that show signs of use, wear, or damage.
  • Items purchased on clearance or marked as “final sale.”
  • Customized or personalized products.

3. How to Initiate a Return

To start a return:

  1. Contact Us: Send an email to boffor@gmail.com with the following details:
    • Your order number
    • A brief description of the issue
    • Photographs of the product (if applicable)
  2. Approval: Once your return request is reviewed, we will provide instructions on how to return the product.
  3. Shipping: Ship the product to the return address provided in the approval email.

4. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • Defective/Incorrect Items: If the product is defective or we sent the wrong item, we will cover the return shipping costs.

5. Refunds

Refunds are processed as follows:

  • Condition of Returned Items: Once we receive and inspect the returned product, we will notify you of the refund approval or rejection.
  • Refund Method: Approved refunds will be issued to the original payment method.
  • Timeframe: Refunds are typically processed within 7–14 business days after the return is received and approved.

6. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product, please return the item for a refund and place a new order for the desired product.

7. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Contact us within 7 days of receiving the item.
  2. Provide a description of the issue and include photographs, if possible.
  3. We will arrange a replacement or full refund, including shipping costs.

8. Cancellations

Orders can be canceled before they are shipped. If your order has already been shipped, you will need to initiate a return upon receipt.

9. Contact Information

If you have any questions or concerns about our Refunds and Returns Policy, please reach out to us:

  • Email: boffor@gmail.com
  • Address: Kuchigoro, by NEPA Office, Airport Road, Abuja, Nigeria

10. Fair and Transparent Practices

We strive to make the refunds and returns process fair and straightforward for our customers. Your satisfaction is our priority, and we will work with you to resolve any issues promptly.

Thank you for choosing Blue Light Glasses!